联系我们

我们支持我们网站上所做的每一项声明,包括但不限于有关我们的产品和服务等的声明。如果您有任何问题或疑虑,请随时与我们联系。我们总是很高兴收到您的来信,并承诺在 2 个工作日内回复您。

公司名称: 思博科技有限公司

办公地址:香港九龙观塘道348号宏利广场6楼

联系电子邮件: support@sibiosensor.com

After-sale Services

Please keep the sensor on if possible and contact our customer service for troubleshoot promptly if you have an issue. 


To better assist you, please send us the following information that applicable:

1. A screenshot of the app platform displaying the error message

2. For issues regarding accuracy - 2 sets of data compairson photos (Please email us for "how to compare" in details). 

3. LE (for CKM) number or connection code of the sensor (This is extremely important for replacement as we repalce 1 sensor for each code provided)

4. A photo of the application site to see if properly applied (where the sensor is worn on your arm)

5. A photo of the sensor to check the soft needle/probe/electrode status if already removed

6. A photo that showing the small hole on the sensor to see if improperly assembled 

7. Your order ID


Please note that if you contact us after 14 days of product use, we may not be able to fulfill your request as the sensor would have already been used for its intended service time. We appreciate your understanding.

Office Address: 6/F., Manulife Place, 348 Kwun Tong Road, Kowloon, Hong Kong