Contact Us

Contact SiBio

We’re here to help. If you have any questions about SiBio products, orders, or support, please don’t hesitate to contact our team. We always enjoy hearing from you.

Customer Support

  • Contact Email: support@sibiosensor.com
  • Service Hours: 8:00 AM–5:00 PM (CET)
  • Live Chat: Please click the chat icon in the bottom-right corner of the page to start a conversation with us.

For urgent inquiries, please contact us during service hours. Outside of service hours, you may leave us a message through live chat, email, or social media. Our team will get back to you as soon as possible.

Company Information

  • Company: SIBIO PTE. LTD.
  • Office Address: 5 Shenton Way, #10-01 UIC Building, Singapore

Partnerships & Business Inquiries

At SiBio, we believe meaningful partnerships can help bring better health technology to more people. We are always excited to connect with creators, businesses, healthcare professionals, research institutions, and like-minded partners who share our commitment to making health monitoring more accessible and insightful.

Whether you are interested in creating content, exploring a bulk purchase for your organization, or discussing a research collaboration, we would love to learn more about your ideas and explore how we can work together.

Please reach out to our partnerships team at collab@sibionics.com.

Friendly Reminder

How to Proceed With After-Sales Support

If you experience an issue with your sensor, such as concerns about data accuracy or the sensor falling off, please keep the sensor on whenever possible and contact our customer support team promptly for troubleshooting.

To help us assist you efficiently, please send the applicable information below to support@sibiosensor.com:

  1. A screenshot from the SiBio CKM app showing any error message.
  2. For accuracy concerns, two sets of data-comparison photos. Please email us for detailed comparison instructions.
  3. The sensor LT/AA number or connection code. This is essential for replacement requests, as one sensor is processed per code provided.
  4. A photo of the application site showing how the sensor was applied to your arm.
  5. If the sensor has been removed, a photo of the sensor so that we can check the soft needle, probe, or electrode.
  6. A clear photo of the small hole on the sensor to help us check whether it was assembled correctly.
  7. Your order ID.

Our support team will review the information and get back to you as soon as possible.