Thanks for shopping with www.sibiosensor.com. International shipping might experience delay due to distance. If  you have any questions, contact support@sibiosensor.com so we can provide you with shipping assistance.

Shipping Address

We ship from our warehouses in Germany and Hong Kong, China.

Orders to most European Union (EU) destinations are generally shipped from our Germany warehouse, depending on the delivery address and product availability. Orders to other supported destinations are shipped from our Hong Kong warehouse.

Delivery Address

A correct and complete delivery address is essential. Currently available for shipping to theItaly, Belgium, Luxembourg, Denmark, Greece, Portugal, Austria, Finland, Sweden, Poland, Hungary, Czech Republic, Slovakia, Lithuania, Latvia, Estonia, Slovenia, Cyprus, Malta, Romania, Bulgaria, Croatia, Hong Kong, Macau, Australia, Israel, Switzerland, Singapore, Norway, United Arab Emirates, New Zealand, Japan, Saudi Arabia,  Chile, Malaysia, South Korea, Oman, Brunei, Iceland, Panama,Germany, Spain, France, Netherlands, Ireland,United Kingdom.

Due to carrier restrictions, delivery is unavailable for the following postcodes:

5171, 2540, 2324, 9595, 1675, 3095, 5565, 3370, 60741575, 3175, 9050024, 9000506, 7160, 8007, 737 90, 1592, 7500, 747 92, 882 91, 153 94, 9325, 3203, 7227, 9445, 670, 386 95, 9400050, 7688, 9310, 2436, 9000001, 8372, 9000-250, 9094200, 060-0062, 9010000, 4482000, 003-0024, 7930400, 4228, 9000-768, 9350-141, 1249500.

Delivery Address Requirements

Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address.

If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for correction, and the package will be re-shipped with an additional shipping fee.
You must include a daytime telephone number for all orders.

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 3 working days after order confirmation/payment. Orders placed on weekends or public holidays may experience delay.
  

Shipping Time

The following estimated shipping times are calculated from the date your order is dispatched and do not include order processing time.

• 2–7 Days: Most EU destinations, for orders shipped from our Germany warehouse. Within this service area, delivery to Germany and selected nearby countries is typically faster, with an estimated shipping time of 2–4 days, depending on the delivery address and the carrier’s service coverage.
• 7–12 Days: Other supported destinations, for orders shipped from our Hong Kong warehouse.

Warehouse allocation depends on the delivery address and product availability. Not all EU orders qualify for dispatch from Germany. The 2–7 day estimate applies only to orders shipped from our Germany warehouse; orders shipped from Hong Kong have an estimated shipping time of 7–12 days.

Shipping times are estimates rather than guaranteed delivery dates. Delivery to remote areas may take longer, and delays may occur due to public holidays, weather, customs clearance, or carrier disruptions.

If you would like to check whether shipping from our Germany warehouse is available for your destination, please contact support@sibiosensor.com before placing your order.

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided. Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

Due to weather and holidays, international shipping may be delayed. If your order is delayed, please contact us by email support@sibiosensor.com， we will promptly verify the situation with the shipping company. Thank you for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, however we will be responsible for the charges.

Lost Shipments

If you believe your order has been lost by the shipping carrier, please contact us and we will work with the carrier directly on your behalf for a resolution. Customers MUST NOT be involved in the claims process with the carrier.

Contact

Email: support@sibiosensor.com