FAQs

General Questions

The ketone body β-hydroxybutyrate(BHB) present in the interstitial fluid consistently permeates the enzyme layer on the CKM sensor probe, and oxidizes to generate an electrical signal. Subsequently, the sensor transmits this electrical signal to the receiver, and ultimately, our proprietary algorithm transforms the signal into measurable ketone levels. As a result, the SiBio CKM app is capable of streaming your real-time ketone level.

A Continuous Ketone Sensor, is a vital tool for monitoring ketone levels. It offers accurate and real-time readings, eliminating the need for frequent blood sampling. By tracking ketone levels, you can optimize your ketogenic diet, ensure you stay in ketosis, and gain personalized keto insights for better results. The sensor is especially useful during exercise, helping you assess the impact of workouts on ketone production. With the SiBio KS1 Sensor, you can make informed decisions about your diet, exercises, and overall well-being. Stay on track with your ketogenic lifestyle and achieve your health and fitness goals with data-driven precision.

With extended 14-day continuous monitoring capabilities, SiBio CKM sensor tracks your ketone levels continuously, eliminating the need for painful finger pricks. This extended sensor ketone monitoring time allows for a more comprehensive understanding of ketone fluctuations day and night, providing valuable insights into your body's ketosis state.

No. This product is not intended for medical purposes and is not designed to provide any medical advice. Please do not use this product as a substitute for medical equipment or medical consultation. This product is only intended to provide a convenient solution for accessing information about your metabolic state.

There are two possible reasons:

1: The sensor applicator is not assembled or implanted correctly during the assembling or applying process, so the internal structure fails to grip the guiding needle.

2: The safety clip is pulled out before the applicator is ready to apply the sensor, which causes the internal structure fails to grip the guiding needle.

Solution: pull the guiding needle out by hand. Then scan the QR code to connect the sensor to the CKM app. If it is connected, this sensor can work normally. Otherwise please remove the sensor.

The SiBio KS1 sensor is currently not recyclable, please follow your local regulations for further instructions about how to dispose of used sensors.

About CKM & App

The KS1 sensor pack and sensor applicator are both for single-use purposes, and cannot be reused.

There are several possible reasons that may cause the sensor's early drop-out:

1. The wearing site is not completely cleaned or dried when applying the senor.

2. Excessive sweating.

3. Collision/scraping.

4. Unsmooth skin texture.

Here are several tips for securing a successful usage for 14 days:

1. Make sure the wearing site is completely cleaned and dried before applying the sensor

2. Avoid applying the sensor on areas with uneven skin texture, such as scars, moles, or bumps.

3. Use the sensor overpatch.

1. Ensure the SiBio sensor is being worn corretly.

2. Ensure the distance between the sensor and your Bluetooth-enabled cellphone is no more than 20ft apart.

3. Ensure you have turned on the GPS location, storage, and camera permissions on your cellphone.

4. Ensure your cellphone has a battery level above 20%. Some Android phones may not be able to connect if they are in low battery (less than 20% battery).

If the above steps have been checked and you still couldn't connect the sensor to the app via Bluetooth, please contact our customer support team.

The SiBio KS1 sensor has been tested and approved to be worn on the back of the upper arm for up to 14 days.

The IPX8 waterproof rating means that the KS1 CKM can withstand being submerged in 3.3 feet deep water for up to 1 hour, so it certainly can be worn during shower, swim and bathing (as long as the bath temperature does not exceed 104°F and the relative humidity stays below 90% humidity).

However, we do not recommend wearing your CKM sensor during activities such as hot saunas, snorkeling, surfing, and high-speed water sports, as high temperatures or rapid water flow can reduce the sensor adhesiveness, increasing the risk of sensor detachment.

After you scan the link code on CKM package to successfullly pair the KS1 sensor with the app, there is a 60-minute warm up period before you receive your first ketone level reading.

Moisturize the edge of the sensor tape with 70% alcohol or soapy water, pull up the edge of the adhesive tape, then slowly peel the tape off from your skin.

After-Sales Services

Once your order has been processed and shipped, you will receive a confirmation email containing the necessary tracking information. This will allow you to track your package and stay informed about its estimated delivery date.

If you have any questions or require further assistance regarding order tracking, please feel free to contact our support team at support@sibiosensor.com.

Currently, we offer free shipping for all orders within Europe. We strive to provide a seamless and convenient shopping experience without any additional shipping charges. Whether you're ordering a single item or multiple products, you can enjoy the benefit of free shipping on your entire order. Please note that this free shipping policy is applicable for deliveries within Europe only.

Our refund policy aims to ensure customer satisfaction and fair resolutions. Please note that due to the specific storage requirements of our biosensors, we are unable to accept packages that have been tampered with after delivery. If it has been less than 14 days since your order placement, we kindly ask you to return the package to our distribution center and contact our support team to initiate a refund. It's important to note that biosensor products can only be returned if the seal remains unbroken.

Yes, you can cancel your order, provided it has not been shipped yet. We understand that circumstances may change, and you may need to cancel your order for various reasons. To cancel your order, please contact our support team at support@sibiosensor.com as soon as possible with your order details. We will do our best to accommodate your request and process the cancellation. However, if your order has already been shipped, we are unable to cancel it. In such cases, you may need to refer to our return policy for further assistance.

We apologize for any inconvenience caused if you received a damaged or defective product. Our refund policy is designed to address such situations and ensure customer satisfaction. If you believe that the product you received is damaged or defective, please contact our customer support team at support@sibiosensor.com as soon as possible with your order details and a photo of the issue. We will work with you to understand the problem and provide an appropriate resolution.